Many people are aware of indoor navigation for the military, but you may not be certain how GPS for indoors can be used in practical application in a business environment. With indoor navigation for the military, soldiers on the ground have benefited by navigating through unfamiliar buildings that have been mapped successfully. Commanding officers have been able to monitor troop movement through buildings remotely as well. While such applications seem beneficial for military use, indoor navigation holds many promises for business use as well. In fact, an indoor positioning system has already successfully been implemented in many locations with fabulous results. With a closer look at possible applications, you may decide to move forward with its implementation in your facility.
📌 Tracking Employees
One of the most popular applications for indoor navigation in a business environment may be for tracking employees. This has many possible uses. For example, in a hospital environment, it allows you to know where each doctor is located at any given time so that they can easily be found when urgently needed. Paging is no longer needed. In addition, in a retail store or restaurant environment, the application can be used to ensure that the floor is well-covered at any given time and even to minimize the incidence of employees clustering together to chat rather than to work.
📌 Monitoring Equipment Location
Just as employees can be tracked through an indoor positioning system, equipment can also be tracked. If you have a large warehouse, for example, it may be easy to misplace a forklift or other necessary equipment. Through equipment location monitoring, you can easily locate and track all equipment. This can ensure productivity and minimize wasted time in search of required equipment.
📌 Visitor Services
Indoor navigation can also be used for visitor services. This has applications in large public venues, such as airports, shopping malls, convention centers and more. Some more advanced features can also combine the movement of visitors in a specific location in a building with special coupons or offers. For example, if an airport visitor walks by a restaurant, he or she may receive a special savings offer for food or drinks in the restaurant. In this way, marketing and advertising can be improved through indoor GPS.
As you can see, there are many beneficial applications of indoor maps and navigation services in a wide range of business sectors. However, before a venue can benefit from these various methods, the venue will need to be professionally mapped, and indoor beacons will need to be installed. While this can be time-consuming and costly, you can see that there are many advantages associated with moving forward with the implementation of this technology.
Does your company run a field service team, like technicians? Do you want to get high customer service while keeping your costs down? You don’t need a jet to make this reality: you only require a great dispatch and scheduling software. Once the technician reaches the customer, he/she will want to know what the problem is, which installation to repair, the discussion between the dispatcher and the client, and if there is anything that has been previously done on the facility. Once the job is completed, the technician gets the customer’s approval signature and goes to his next assignment. You need field service management software to be able to do all these.
Even though the field service management software has evolved significantly for the last ten years, the market for this software is still fragmented. This software can be installed both on-premises or as cloud-based or hosted system. Typically, FSM software can be integrated with backend systems like billing, service management, parts inventory, accounting, and other HR systems.
Benefits of FSM software
Customer Satisfaction: If communication between the customer, technician, and dispatcher is transparent, then customer satisfaction will greatly increase. There will be fewer missed installations, and more predictable scheduling will keep your customers happy. A happy customer will not look for another field service supplier.
Efficiency: Unlike what you will get when using Excel planning, a computerized dispatch and field service scheduling system will make your service technician more efficient. Driving times and routings are optimized, reducing fuel costs and mileage.
Mobility: FSM software systems utilize technology that is created to travel, providing real-time updates via laptops, tablets, and smart phones.
Costing: Keeping track on costs is a vital element of any company. This aspect is, however, less transparent and harder to achieve for businesses that have a field service division. FSM software allows you real-time access to your costs and efficient business reporting that enables you to measure and manage.
Other benefits will depend greatly on the type of business you are running. SLA’s will be improved, and invoice flows will be done much faster. You can configure service agreements for clients to allow preventative maintenance. This way, your technicians can make sure that the equipment is accurately maintained before issues occur.
Your company can utilize FSM software to improve communication with technicians, streamline work processes, increase productivity, and improve customer service and loyalty. The software can be used for routing and scheduling, driver logs, remote vehicle diagnostics, inventory management, hours of service tracking, driver safety, and field technician management. Some FSM Software can integrate with other software like accounting systems. More information and resources can be found on the Miracle Service website.